Disk Space Analyzer – FAQ

Disk Space Analyzer is compatible with macOS 10.10. and later.

Yes. Disk Space Analyzer is optimized for M1 Apple Silicon Macs. The app runs on both Apple silicon and Intel-based Mac computers and does not require Rosetta Stone.

Yes. Disk Space Analyzer is a disk usage utility for Mac with support of external hard drive volumes, Flash drive volumes, CD & DVD disks and any other external storage disks, including cloud storage.

Yes, you can scan your Dropbox folder and any other folder or other cloud storages connected to your Mac. To scan and analyze storage usage in Dropbox, follow these steps:

1. Run Disk Space Analyzer.
2. Choose the Dropbox folder.
3. Click the Play icon to start scanning.
4. View Dropbox folder space usage.

Yes. Disk Space Analyzer displays a list of the largest items arranged in descending order of size. You can see them in the appropriate section of the app’s window.

Yes. Use the “Reveal in Finder” command in the context menu, the Command(⌘)+O shortcut or press the Command (⌘) key and click on a folder on the diagram.

Yes. Use the “Quick Look” command in the context menu or Command(⌘)+Y shortcut.

Yes, Disk Space Analyzer allows you the possibility of scanning File Vault folders.

Yes, you can view the total size of each file and the date it was last modified. This helps to locate the oldest and largest files. Also, you can call a file’s info box. For this, use the “Get Information” command in the context menu or press the Command(⌘)+I key shortcut.

Yes. Disk Space Analyzer supports HDD volumes, CD and DVD discs, removable USB drives, mounted DMG images and even folders with FileVault protection.

Usually, Finder simplifies the counting size for folders, especially for empty folders. Disk Space Analyzer counts that folder’s size. There are some other minor differences in counting folder size.

Yes. Disk Space Analyzer displays the disk usage and hidden system files on your disk. However, the app does not allow you to remove these files, as removal of system files may damage your system. If you are sure you want to remove hidden files, you can reveal them in Finder and operate them.

Inaccessible disk space in the Disk Space Analyzer’s graph keeps the folders of other Mac users and system folders. By default, the macOS doesn’t allow accessing other users’ folders on your Mac due to privacy configurations, and the system folders are protected from access to not harm the system. However, if the different user account on your Mac is yours, you can analyze it. For this, log in to this account and scan its home folder with Disk Space Analyzer.

The license for the current version of the Disk Space Analyzer is a one-time-purchase for an unlimited period of time. Minor updates are free; major upgrades might come at upgrade cost.

In the Menu Bar click on Disk Space Analyzer → select License info…→ copy and paste your key in the key field and click the Activate button. In a moment, your license will be activated.

Once you purchase a license key for the app, the license is automatically sent to your registered email address. In case you don’t see the message, please, check your Junk or Spam folders.

If you purchased with PayPal, the email is sent to the address registered with PayPal.

It is also possible that you registered an incorrect email address. In this case, please contact our support team at support@nektony.com. We will check and send you your license.

If you downloaded Disk Space Analyzer from our website, you can use one license on up to 2 Mac computers for one user.
If you downloaded Disk Space Analyzer from the App Store, you can use it on up to 5 Mac computers with the same Apple ID. Also, you can use Apple Family Sharing to install the app being signed in by the Apple ID of your family members.

Completely uninstall the app on the old Mac. Then install the app on a new Mac using the same license key.

Yes. You can find the old versions of the app on this page.

If you purchased the app from the App Store, follow these steps:

1. Open the App Store.
2. Tap your name in the bottom left corner —> go to Account Settings.
3. Scroll down and locate Subscriptions.
4. Click Manage.
5. Select Disk Space Analyzer from the list of purchased apps and click to cancel your subscription.

If you purchased the app from our website, do the following:

1. Log in to your PayProGlobal account.
2. Click Subscription in the left panel.
3. Locate Disk Space Analyzer and click to cancel the subscription.

If for some reason you need to uninstall Disk Space Analyzer, follow these steps:

1. Close Disk Space Analyzer
2. Remove Disk Space Analyzer from the Applications folder.
3. In Finder, press the Cmd+Shift+G shortcut and navigate the ~/Library folder.
4. Go to the Application Support folder and remove the Disk Space Analyzer folder from there.
5. Empty your Trash.