App Cleaner & Uninstaller

app cleaner

How to Restore Your Purchase

App Cleaner & Uninstaller is a tool for complete removal of apps on your Mac. It provides two modes: the Free version and In-App Purchase for the Pro version. If you have purchased App Cleaner and for some reasons changed your Mac, you do not have to buy it again. You can restore your purchase. Follow these steps to do it:

  1. Open App Cleaner & Uninstaller and click the Upgrade to Pro button.

pro version - app cleaner

  1. Click the Restore button.

restore button

  1. You will need to sign in to the App Store with the same Apple ID you used to purchase App Cleaner & Uninstaller. Enter your Apple ID and password and click the Sign In button.

sign in to restore duplicate finder

  1. Then you will see the window with the Use PRO button. Click this button and enjoy using all the features of App Cleaner & Uninstaller.

pro appcleaner mac

How to Troubleshoot the Pro Version Restoring

Some users of the macOS v. 10.13 may face the App Store issue when the Restore button doesn’t work. Also, the users may face this issue because of switching the countries or because of using different accounts in the App Store. We understand the inconvenience of this situation and would appreciate your understanding and cooperation. Here is how to restore App Cleaner & Uninstaller when the appropriate button doesn’t help.

Please, follow these steps to troubleshoot the Restore issue:

  1. Remove App Cleaner & Uninstaller to the Trash.
  2. Go to the App Store and sign out from your account.

 app store - sign out

3. Then sign in with the same ID you used to purchase App Cleaner & Uninstaller the first time.

how to turn off in app purchases

4. Download App Cleaner & Uninstaller from the App Store again. app cleaner - install

5. Launch the application and go again to the Upgrade to Pro window.

6. Click the Price button.

Please note, that App Cleaner & Uninstaller provides non-consumable in-app purchase. According to Apple rules, this means you can buy these items one time only, and you can transfer them to other devices that are associated with your Apple ID. If you lose a non-consumable purchase, you might be able to download it again for free. Thus, you do not have to worry about paying money the second time.

click price - appcleaner7.  Then click the Buy button.

purchase appcleaner mac8. You will see the message that you have already purchased this. Click Ok to download it again for free. Once again, if you have purchased the app before, Apple will not charge payment from you. It will just restore your in-app purchase.

click ok to purchase app cleaner9. Then you will get the notification, that your purchase was successful. 

successful purchase

Video Guide

 

If you still see errors while trying to download, purchase or restore applications,  contact Nektony Support Team via our email [email protected].


Articles you may be interested in: