App Cleaner & Uninstaller – FAQ

When applications run, they create files with the information about app preferences, logs, error reports and other supporting data. After you delete the app, no more these files are needed. More about Service Files.

Extensions are system files that extend the system’s or app’s functionality. Extensions allow users to add features.

Uninstalling apps with App Cleaner & Uninstaller does not influence on system operating. App Cleaner & Uninstaller finds and deletes service files, associated only with the application, you want to uninstall.

When you remove User Extensions, it resets the system to default state. However, you have to be careful with Core Extensions because removal of them may harm your system.

App Cleaner & Uninstaller is notarized by Apple which means that the app is checked for malware and proved by Apple as a safe app. The app is regularly optimized for the newest macOS updates, carefully checked for the correct work. Click here to check its revision history.
Before the removal of any selected items, the app displays, and confirmation window so that to protect the users from the accidental removal of important files. Additionally, it provides the removal history and allows the users to restore accidentally deleted items from the Trash.

Also, Nektony regularly explores third-party apps and updates the database of service files they create on macOS. At the moment, App Cleaner & Uninstaller supports 1500+ third-party apps for complete removal.
Nektony provides free technical support for all the users of the app and responds within one business day.

No. Аpp Cleaner & Uninstaller does NOT display and remove the documents created by different applications. When you uninstall such apps, like Adobe Photoshop or Microsoft Office, App Cleaner & Uninstaller does not delete your Word, Excel, PSD files and other documents, as well as it does not delete virtual machine files.

Launch Agents are configuration files that control the automatic launching of each application. Many apps provide special agents that run when the system starts and work in the background. For example, Dropbox is opened at Login and works in the background to synchronize files in the cloud store with a Mac.

When you start your Mac, some programs and apps launch automatically. These services are login items.

Installations are disk image (DMG), package (PKG) files or files downloaded from iTunes for iOS, used for delivering software for installation or updating.

Screen savers are animation or image files that, after a set time, activate and replace an unchanging computer display. These files are stored in the hidden Library folder.

Remains are service files left on a Mac even after the app has been removed (it happens when you delete an app by simply putting it to the Trash). More about remove Remains.

App Cleaner & Uninstaller is not allowed to remove apps from Apple, due to security reasons. In such way Apple prevents damaging the system integrity and performance, as deleting of some apps, for instance, Terminal app, is not desirable.

App Cleaner & Uninstaller checks removed application for a complete cleanup. When an application is deleted in a regular way App Cleaner & Uninstaller reminds you to get rid of its service files and related items. To enable this function go to Menu → Preferences and tick this function.

Since the version 4.7, by default App Cleaner & Uninstaller removes the apps and their service files to the Trash, so that you can recover them the deleted files. Please, make sure, this option is enabled in the Preferences → the Remove tab.

When you need to clean up a disk in a fast way (by deleting of unnecessary applications), it is rational to delete the largest applications at first. Use Large & Old as a fast algorithm to view and uninstall large and unused apps.

Yes, App Cleaner & Uninstaller provides such a possibility. Go to Menu → Preferences → Skip List tab. Add to the list all needed exclusions, for instance, applications that shouldn’t be showed for a deletion.

No. App Cleaner & Uninstaller removes the application from the active macOS only. It doesn’t uninstall applications on other hard drives.

Install and run the new version of App Cleaner & Uninstaller. Then uninstall the old version of App Cleaner & Uninstaller (v.6 or earlier), using the new version.

App Cleaner & Uninstaller doesn’t allow you to uninstall system apps, such as Mail, System Preferences, App Store and others. Removing system apps is prohibited by Apple, as it can damage the system. Nektony follows Apple recommendations, does not collect data for system apps and doesn’t allow you to cleanup or remove them.

By default, App Cleaner & Uninstaller scans only the Application folder and shows the list of apps stored there. You can either delete the apps from the list provided under the Applications tab in App Cleaner & Uninstaller or use the menu bar and go to File → Uninstall Application… where you can point directly to the apps that you need removed. Furthermore, for apps outside the Application folder, you can specify the path to the program and App Cleaner & Uninstaller will find all its service files. For that, do the following: after the scan is completed go to Menu Bar → File → Reset Application… and select the needed app from any folder in Finder. In the list of scanned apps, you will see the chosen program. If you are not able to find and uninstall the app you need with any of the methods above, you can use the Drag & Drop feature and App Cleaner & Uninstaller will automatically pull together all of the service-related files along with the core app for erasure.

App Cleaner & Uninstaller supports English, German, French, Spanish, Russian, Japanese, Chinese. The application uses the preferred language you set up for your system. To change the language go to System Preferences → Language & Region → switch to the Apps tab → Click the “+” button and add App Cleaner & Uninstaller → then customize language for the app. Restart App Cleaner & Uninstaller and the language will be changed. More details.

In the Menu Bar click on App Cleaner & Uninstaller → select License info…→ copy and paste your key in the key field and click the Activate button. In a moment, your license will be activated. More details.

Once you purchase a license key for the app, the license is automatically sent to your registered email address. In case you don’t see the message, please, check your Junk or Spam folders.
If you purchased with PayPal, the email is sent to the address registered with PayPal.
It is also possible that you registered an incorrect email address. In this case, please contact our support team at support@nektony.com. We will check and send you your license.

Completely uninstall the app on the old Mac. Then install the app on a new Mac using the same license key.

Yes. You can find the old versions of the app on this page.

We use PayPro Global payment system. To cancel your subscription, do the following:

1. Log in to your PayProGlobal account.
2. Click Subscription in the left panel.
3. Locate App Cleaner & Uninstaller and click to cancel your subscription.

If you want to uninstall App Cleaner & Uninstaller follow these steps:

1. Go to the app’s Preferences and switch to the Advanced tab.
2. Scroll down and you will see the uninstalling section.
3. Click on Remove. This will completely uninstall the app on your Mac and deactivate the license.

If you use version 6.10 and earlier of the app, you need to take these steps to uninstall the app:

1. Quit App Cleaner & Uninstaller.
2. Open Finder → Applications → find the App Cleaner.app file → remove it to the Trash.
3. In the Finder’s menu bar, click Go → Go to Folder → in the window that appears, type ~/Library, and hit Go.
   Within the Library folder find and remove App Cleaner & Uninstaller’s service files in the following directories:
   ~/Library/Application Support/com.nektony.App-Cleaner-Pro
   ~/Library/Application Scripts/com.nektony.App-Cleaner-Pro
   ~/Library/Caches/com.nektony.App-Cleaner-Pro
   ~/Library/Preferences/com.nektony.App-Cleaner-Pro.plist