FAQ – App Cleaner

01. Why do I need App Cleaner, when I can just trash apps?

When you delete apps by just simply dragging them to the Trash some service and temporary files still remain on a Mac and take up much disk space. App Cleaner allows to uninstall apps with all cache files and even delete remains.

02. What are service files?

When applications run, they create files with the information about app preferences, logs, error reports and other supporting data. After you delete the app, no more these files are needed.

03. Is it safe to remove apps for macOS performance?

Uninstalling apps with App Cleaner does not influence on system operating. App Cleaner finds and deletes service files, associated with the application, you want to uninstall only.

04. Does App Cleaner have any usage restrictions on apps?

App Cleaner is not allowed to remove apps from Apple, due to security reasons. In such way Apple prevents damaging the system integrity and performance, as deleting of some apps, for instance, Terminal app, is not desirable.

05. What are Remains?

Remains are service files left on a Mac even after the app has been removed (it happens when you delete an app by simply putting it to the Trash)

06. What does Trash monitoring mean?

App Cleaner checks removed application for a complete cleanup. When any application is deleted in a regular way App Cleaner reminds you to get rid of its service files and related items. To enable this function go to Menu → Preferences and tick this function.

07. What does a light bulb button, which appears sometimes in the left corner, show?

The button shows uninstallation recommendations.

08. Can I recover the files, removed with App Cleaner?

When you uninstall applications with App Cleaner, all its service files are deleted permanently. Please, be accurate when you remove apps, as they cannot be recovered.

09. What is Large & Old function used for?

When you need to cleanup a disk in a fast way (by deleting of unnecessary applications), it is rational to delete the largest applications at first. Use Large & Old as a fast algorithm to view and uninstall large and unused apps.

10. Can I exclude specific applications from being scanned?

Yes, App Cleaner provides such a possibility. Go to Menu → Preferences → Skip List tab. Add to the list all needed exclusions, for instance, applications that shouldn’t be showed for a deletion.

11. How do I Upgrade to PRO?

Firstly, make sure you are using the same Apple account for App Cleaner that you used for the in-app purchase. Launch the app, click Upgrade to Pro, when the message box appears, click the Restore button. Then applications will receive in-app purchases made with your account.

12. Can I use App Cleaner to remove an application from another system?

No. App Cleaner removes the application from the active OS X operating system only. It doesn’t uninstall applications on other hard drives.

13. I cannot complete the app purchase. How do I solve this issue?

If you used Buy in-app purchase, your transaction might be in process, as sometimes Apple service freezes. You can resolve the issue by rebooting your Mac and using the Restore button in the dialog.

14. Can I uninstall Mac system apps with App Cleaner?

App Cleaner doesn’t allow you to uninstall system apps, such as Mail, System Preferences, App Store and others. Removing system apps is prohibited by Apple, as it can damage the system. Nektony follows Mac App Store rules, does not collect data for system apps and doesn’t allow you to cleanup or remove them.

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