Apple refund request

Asya Karapetyan
Content marketer, who specializes in Mac how-to guides
October 31, 2023
7 minutes to read

If you bought an app from the Apple App Store but it wasn’t what you expected, or you simply changed your mind, you can request a refund from Apple. In this article, we’ll explain how to request a refund on the Apple App Store and how to cancel your Apple subscription purchases.

Request Apple Refund

Contents:

  1. How to find your Apple purchases
  2. How to manage Apple subscriptions
  3. How to get a refund from Apple

Before we start

Before we dive into this guide about Apple refunds, we’d like to remind you that if you decide to test several programs, don’t forget to uninstall the apps you decide not to use. These apps take up space on your Mac and may slow down the system.

Use a free software App Cleaner & Uninstaller, which removes apps correctly and completely.

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How to find Apple purchases

If you want to see your purchase history in iPhone’s App Store, follow these steps:

  1. Open Settings on your device.
  2. Tap your name at the top of the screen.
  3. Tap Media & Purchases and select View Account.
  4. Scroll down and tap Purchase History.
  5. You’ll see a list of your downloads and transactions, including the date, cost, and item name. You can tap on Total Billed to see more details. You can also request a refund or report a problem from this screen.
iPhone Screens showing how to see Apple purchases

To see your Apple purchases on a Mac, follow these steps:

  1. Open the App Store on your Mac.
  2. Click your account name at the bottom of the left sidebar.
  3. You’ll see the list of apps downloaded in the App Store.
See purchases in the Mac App Store

How to manage Apple subscriptions

  1. Open the App Store on your Mac.
  2. Click your account name at the bottom left.
  3. Click Account Settings at the top of the window. Click Account Settings
  4. Scroll down and find the Manage section.
  5. Click Manage.
  6. You’ll see the list of your subscriptions where you can manage your purchases. App Store account settings window

How to get a refund from Apple

Apple allows you to request App Store refunds in the following cases:

  • You didn’t mean to buy the app.
  • Your child made a purchase without permission.
  • You didn’t mean to sign up for a subscription.
  • You didn’t intend to renew a subscription.
  • Your purchase doesn’t work as expected.
  • You didn’t receive the in-app purchase.

Here’s how to get a refund for an Apple purchase:

  1. Go to the reportaproblem.apple.com website in your browser.
  2. Sign in with your Apple ID. Apple report web page
  3. In the “What can we help you with?” field, choose “Request a refund.” Requesting a refund
  4. Choose the reason why you want a refund for your Apple purchase.
  5. Select the app and click Next.
  6. Choose the app and click Submit.


That’s it! From there, you’ll be able to check your request status at reportaproblem.apple.com.

Note: You can request an Apple App Store refund within 90 days of signing up. Also, Apple takes several days to process a refund request, and they usually send you the request status by email. The amount of time it will take to get your money back depends on the method of payment and your bank.

Apple may not refund your money in the following cases:

  • They suspected you of fraud.
  • You request refunds too often.
  • Children accidentally purchase apps more than twice.

If Apple notices that you’re dishonest about the user agreements, they’ll block your account from accessing purchases in the App Store.


Conclusion

Requesting a refund in the Apple App Store is a simple process you can complete in a few steps. You just need to provide a valid reason for your request and wait for Apple to review and approve it. If you don’t want Apple to charge you for apps you didn’t subscribe to, read the terms of use carefully. Also, pay attention to program reviews on the App Store.



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